Privacy Policy

1. Introduction

Good Samaritan School (“School”, “we”, “our”, or “us”) respects the privacy of students, parents, guardians, staff, and other individuals who communicate with us.

This Privacy Policy explains how the School collects, uses, stores, and protects personal information in connection with WhatsApp Business messaging and related school communication services.

2. Information We May Collect

Depending on the nature of the interaction, the School may collect or process the following information:

• Parent or guardian name.
• Student name, class, section, admission number, or other school identification details.
• WhatsApp-enabled mobile number and communication preferences.
• Message content and communication history.
• Attendance information, examination updates, fee reminders, and payment-related notifications.
• Information provided voluntarily when contacting the School.
• Delivery status and other technical information associated with message processing.

The School will seek to limit the information processed to what is reasonably necessary for the relevant school-related purpose.

3. How We Use Personal Information

The School may use personal information to:

• Send academic announcements and school circulars.
• Communicate attendance alerts and student-related updates.
• Send fee reminders and payment confirmations.
• Share examination schedules, results, and educational information.
• Provide admission, transport, event, and administrative updates.
• Respond to parent and guardian enquiries.
• Maintain school communication records and improve communication services.
• Meet applicable legal, regulatory, and school administration requirements.

The School will not use personal information for unrelated purposes without an appropriate legal basis or consent where required.

4. WhatsApp and Third-Party Service Providers

The School may use the WhatsApp Business Platform, provided by Meta Platforms, and authorised technology service providers to deliver messages.

Relevant information, such as mobile numbers and message content, may be processed by these providers to facilitate communication, subject to their applicable terms and privacy policies.

WhatsApp and other service providers may process information according to their own policies. Recipients should review WhatsApp's privacy information for further details.

5. Sharing of Information

The School does not sell personal information.

Information may be shared with authorised school personnel, technology service providers, or other parties where reasonably necessary to provide school services, maintain systems, protect individuals, or comply with applicable legal obligations.

The School will seek to limit such sharing to information necessary for the relevant purpose.

6. Protection of Student Information

The School recognises that student information, particularly information concerning children, requires appropriate care.

Access to student-related information will be limited to authorised personnel and used for legitimate educational, administrative, safety, and communication purposes.

Parents and guardians should ensure that the mobile numbers provided to the School are accurate and authorised for receiving the relevant communications.

7. Data Retention

The School retains personal information for as long as reasonably necessary to fulfil the purposes described in this Policy, maintain appropriate school records, resolve disputes, and comply with applicable legal requirements.

Retention periods may vary according to the type of information and the purpose for which it is maintained.

8. Data Security

The School takes reasonable measures to protect personal information against unauthorised access, disclosure, alteration, or loss.

However, electronic communications and third-party platforms cannot be guaranteed to be completely secure or continuously available.

Recipients should avoid sharing passwords, OTPs, sensitive financial credentials, or unnecessary confidential information through WhatsApp.

9. Your Rights and Choices

Subject to applicable law, individuals may contact the School to:

• Request information about personal data held by the School.
• Request correction of inaccurate information.
• Withdraw consent where processing is based on consent.
• Request deletion or restriction of information where applicable.
• Opt out of non-essential WhatsApp communications.

The School may need to retain certain information where required by law or necessary for legitimate school administration.

Requests can be submitted using the contact details provided below.

10. Children's Privacy

The School processes student information for educational and administrative purposes and will apply appropriate safeguards in accordance with applicable law.

Where required, consent or authorisation will be obtained from a parent, guardian, or other legally authorised person before processing personal information.

11. Cookies and Website Information

If the School's website uses cookies, analytics, or similar technologies, information may be collected in accordance with the website's applicable notices and settings.

This Policy should be supplemented if the School collects additional information through website forms, payment gateways, student portals, or other online services.

12. Changes to This Privacy Policy

The School may update this Privacy Policy when its practices, services, or applicable legal requirements change. The revised version will be published on the School's official website with an updated effective date.

13. Contact Us

For questions, requests, or concerns relating to privacy or personal information, please contact: